Enquiry terms
How appointment requests work on Chiryaghar. A request isn't a booking until the provider confirms it.
Last updated 20 October 2026
Draft, under review. This text describes how we intend to work and will be reviewed before Chiryaghar fully launches. Questions? Email us at the address on this page.
In short: a request isn't a booking. We send your request to the provider you chose, they reply to you directly, and we only mark it confirmed once they confirm it.
How a request works
- You choose a provider and a service, then give a preferred date and time or a flexible range.
- You give one way to reach you (phone or email) and, if you like, a short note.
- You agree to share the request with that provider. Without your consent, nothing is sent.
- We send it and give you a reference number (for example, CG-12345).
- The provider replies to you directly to confirm, suggest another time, or decline.
- You can check the status at any time using your reference number.
What each status means
| Status | Meaning |
|---|---|
| New | We've received your request. |
| Pending provider response | The request has been sent and the provider hasn't replied yet. |
| Confirmed by provider | The provider has confirmed the appointment with you. |
| Alternative time suggested | The provider offered a different time; reply to them to agree one. |
| Declined | The provider can't take this request. |
| Cancelled | You or the provider cancelled the request. |
| Completed | The appointment took place. |
| Closed | The request is finished and no further action is expected. |
We don't promise a reply within a set time. If a provider hasn't replied, you're free to contact them or another provider directly.
What we share with the provider
Only what's in your request: your name, your contact method, the service, your preferred time and your note. We don't share your request with any other provider.
Costs
Sending a request is free for pet owners. Any fee for the service itself is between you and the provider. Where we show a price, it's the one the provider confirmed on the date shown, and it may have changed since.
Changing or cancelling
Contact the provider directly to change or cancel a confirmed appointment. Please also let us know at hello@chiryaghar.com, quoting your reference number, so we can update its status.
Emergencies
The request service isn't for emergencies. If your pet needs urgent care, call a clinic directly.
Fair use
Please send only genuine requests for your own pet. We may limit or reject requests that look like spam, duplicates or misuse.
Problems or complaints
If something went wrong with a request, email hello@chiryaghar.com with your reference number. We'll look into it and, where needed, review the provider's listing.